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When employees need to know how to perform a task in a system.

Some scenarios where a knowledge base can support your employees include: classroom or e-learning) with support from your knowledge base resources. The purpose of a knowledge base is to make knowledge that employees need, available within a few clicks so that they can learn and apply information as they go without needing to ask anyone for support.Įmployees apply what they learn during formal training (e.g.

That is because employees can use the guides to help them do their job while they are in the workflow without needing additional, traditional training. The pages in your knowledge base (whether they’re documents or web pages) can also be referred to as learning assets.

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🔍 Related: 3 Different Types of Knowledge Base Software Where, when, and how to use a knowledge baseĪ knowledge base is great for in-the-moment learning. Plus, depending on the software, you have more customization options for your knowledge base site. Then you have additional options for organizing the documents into categories and subcategories so that it is easier for employees to find the resources they need.īeyond the ability to store and share content, you can also create content within the knowledge base. In these knowledge bases, you can create web pages.

You can share documents throughout your company in the cloud, but that’s all the knowledge base does - store and share content.Ī more advanced knowledge base works more like a website. On the most basic level, there are document libraries.Ī document library (or document repository) allows you to upload documents and works more like a shared drive. There are different levels of involvement and intricacies for knowledge bases. These resources - also referred to as learning assets - include tables with information, checklists, decision trees, call flows, workflows, how-to guides, Q&A, SOPs, policies, etc. They can then use those resources to complete tasks on the job. Since a knowledge base is a cloud-based software, it makes the content you store in it accessible to your employees. It simplifies the process for creating, storing, and sharing information across a company. Knowledge BaseĪ knowledge base is a system for organizing reference materials that can be used on a regular basis. Then I’ll explain why you may want to consider getting both a knowledge base and an LMS to train your employees. So what is the best way to train your employees and with what software should you train them? In this article, I’ll show you two types of software systems that can support your training strategy: a knowledge base and a learning management system (LMS).Īs the Content Marketing Manager at ScreenSteps - a knowledge base software company - I’ve seen how both a knowledge base and LMS system can help employees gain the skills they need to do their jobs.īelow, I’ll explore the two unique software options and what roles they play in training. With advancements in technology, today’s workforce is more agile than ever. There are a lot of software options when it comes to training your employees these days.